Information notice – Fall programming to come on July 13

Terms of use

The Institut de tourisme et d’hôtellerie du Québec (hereinafter the “ITHQ”), having its address at 3535 Saint-Denis Street, Montréal, Québec, Canada, H2X 3P1, operates the website (hereinafter the “Website”). Please read these terms of use (hereinafter the “Terms”) carefully before using the Website. 

By using or ordering products or services on the Website, you acknowledge having read and understood the Terms and agree to abide by them. If you do not wish to be bound by the Terms, you may not use the Website nor may you order products through the Website.

The Terms are subject to change at any time, and such changes will take effect automatically.

Location of Website operations

The ITHQ operates the Website from its offices in Montréal, Québec, Canada. Accessing the Website from territories where its contents or use are illegal is prohibited. Those who choose to use the Website do so of their own initiative and are responsible for compliance with applicable local laws. 

Changes to the Website

The ITHQ may modify or suspend any aspect, content or feature of the Website, or terminate the Website at any time, without prior notice and without incurring liability. The ITHQ may also impose limits on certain services and features, or restrict your access to certain parts or all parts of the Website, without prior notice and without incurring liability.

Limitation of liability 

The ITHQ assumes no liability for any damages, including direct or indirect compensatory damages, or any other damages of any kind whatsoever, which may be caused to users or to any other legal or natural person by any technical equipment or technology, whether on the Website or by any human or technical error, which may occur at any stage whatsoever, or problems or technical malfunctions with the electronic or communications network, online computer systems, servers, computer equipment, software, data transmissions or any other technical, Website congestion or other problem. 

Terms of registration

If you are less than 18 years of age, you may not use the Website without the involvement of a parent or guardian. You must also be at least 18 years of age in order to register for SAQ Workshops.

You are advised to carefully read the limitation of liability contained herein to learn about the extent of your responsibilities regarding the use of the Website. 

Governing law

The Terms are governed by the applicable laws of the Province of Québec. You hereby acknowledge that any dispute arising out of or relating to the use of ITHQ services and the Website will be submitted to the courts of the judicial district of Montréal, Province of Québec. 


All contents (texts, illustrations and images) reproduced on the Website are protected by copyright law as well as intellectual property rights throughout the world. 

Unless otherwise specified in one or another section of the Website, no part of the Website may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any manner whatsoever without the prior written permission of the ITHQ. You may display or download parts of the Website, but only for non-commercial purposes and provided that you do not modify these parts and retain all notices of intellectual property rights. Any unauthorized use of the said contents may subject you to civil liability or criminal prosecution. 


Certain names, words, titles, phrases, logos, designs, graphics, icons and trademarks used or displayed on the Website may constitute registered or unregistered trademarks of the ITHQ or third parties. Nothing on the Website may be construed in such a way as to directly or indirectly allow the use of a trademark reproduced on the Website without prior written authorization from the trademark owner. 


The prices of our products are indicated in Canadian dollars and do not include the applicable taxes. All orders, regardless of their origin, are payable in Canadian dollars. The ITHQ reserves the right to change its prices at any time. Services are always billed using the rates in effect at the time of the transaction.


Purchases will be settled by credit card (MasterCard or Visa). The proposed fees must be paid according to the procedure described at the time of registration. The customer agrees to pay the total cost and related charges, including taxes, for the service purchased. The customer is solely responsible for the effective payment for the service purchased. The customer is solely responsible for the payment by credit card for the proposed service. The ITHQ is not liable for payment problems relating to the operations of the e-business service. Payment can also be made using gift certificates previously purchased on the Website.

Cancellation and refund terms and policy 

Registration cancellations and changes must be done at least ten (10) working days (including the course start date) before the course starts. After this time, participants who do not attend a course or who cancel their registration will not be entitled to receive a refund or to retake the course. Note that weekends and Government of Quebec holidays are not considered working days. Consequently, the same terms and conditions apply. Cancellations and postponements must be made in writing (email or fax). Participant replacements will be accepted without charge until the course is held. However, the participant must notify the ITHQ as soon as possible in order for the new participant to be authorized to attend the course. In the case of group courses, class dates and times cannot be changed and participants cannot join another group.

The ITHQ reserves the right to cancel or postpone any workshop if the number of registrations is insufficient. In this case only, participants may choose another available course date, be placed on the waiting list, or receive a refund. If the ITHQ cancels a course or workshop, participants will receive a full refund of the course or workshop costs. There will be no refunds or changes if a cancellation is received by the ITHQ ten (10) working days or less (including weekends and Government of Québec statutory holidays) before the course start date.

The online sale of any book, whether in paper or electronic format, is final and no credit or refund will be given.

Terms of use for gift certificates

  • SAQ Workshops gift certificates do not expire and can be used until the balance reaches zero.
  • They can be redeemed for registration in SAQ Workshops appearing on the Website. They cannot be redeemed for cash unless the balance is $5 or less.
  • They cannot be replaced or refunded if lost, stolen or damaged.
  • The value of gift certificates is in Canadian funds.
  • If the value of a gift certificate is insufficient to cover the cost of a purchase, the balance of the purchase cost must be paid using another payment method.
  • Only one gift certificate can be used per transaction.
  • To find out the balance on your gift certificate, please contact SAQ Workshops at 1-800-361-5111, ext. 4224.

Course location 

The course must be taken in its entirety at the location established at the time of registration. Once a course is underway, the course location cannot be changed. One course cannot be combined with another course.