Protection of personal information

The ITHQ takes all necessary precautions to ensure the privacy of the personal information it collects and acts in accordance with the Act respecting access to documents held by public bodies and the protection of personal information (hereinafter the “Act”). Pursuant to the Act, the ITHQ only collects the information required to complete online purchases and information gathered in the context of certain business activities that it conducts or supports. Please note that failure to provide information required for transactions will likely cause them to be declined.

Access to personal information is limited to authorized personnel who require it to perform their duties.

The ITHQ uses means such as data security software, administrative directives and employee awareness and training activities to help ensure the privacy of personal information.

Please note as well that the ITHQ may communicate personal information about individuals without their consent for purposes outlined in the Act or for statistical, research, survey, investigative or audit purposes.

Any request to access or correct personal information must be addressed to the person in charge of personal information protection at the ITHQ.

Information security

Online transactions conducted through the ITHQ meet the security standards for Secure Socket Layer (SSL) certification.

The personal information you provide in the course of such transactions, including those involving credit cards, is thus transmitted by highly secure means in which encryption ensures privacy by protecting the information against any third-party attempts at interception, alteration or decoding.

Credit card transactions are secured and carried out directly by Stripe, an online payments services provider. The ITHQ has no access to personal credit card information (such as card numbers, expiration dates and security codes), so it must be re-entered for each new transaction.

However, no security mechanism is perfect, and there is a slight risk that personal information you transmit to the ITHQ may be disclosed without any fault on the part of the ITHQ and without your consent. The ITHQ disclaims all liability for the disclosure of such personal and private information, except in case of gross negligence on its part.

Personal customer information collected by the ITHQ

The ITHQ only collects the personal information that you provide when registering online or by telephone for courses and course waiting lists, when completing promotional coupons, or when entering promotional contests.

This personal information includes your first name, last name, address, telephone number, email address, gender (male/female), age and, if you agree, certain other information. By providing this personal information, you consent to its collection, use and disclosure for the purposes and in the cases stated herein. Please note that under these Terms, personal information may be disclosed to the SAQ, which is an ITHQ partner. The SAQ and the ITHQ may then communicate with you if you agree to let them do so.

Automatic information collection

The ITHQ acquires and retains certain information whenever users visit the Website. For example, like many website operators, the ITHQ may use cookies to acquire certain information when a browser accesses the Website. The cookies used by the ITHQ do not pose a security risk in that they cannot extract information from a user's hard drive.

When a user accesses the Website, information is automatically exchanged between the Website server and the user's computer with no action on the part of the user. No personal information is included in this exchange. Only the following information, which is used to compile general statistics on use of the Website, is transmitted:

  • The Internet domain name and the IP address* from which the user accessed the Website or the address of the referring website;
  • The browser and operating system used;
  • The date and time of access;
  • The pages visited.

Remarketing is used in the context of advertising campaigns aimed at determining user interests and in which third-party vendors, including Google, deliver ads on various websites. The ITHQ and third-party vendors, including Google, use proprietary cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) concurrently to obtain information and to optimize and deliver ads based on website user sessions.

*An Internet Protocol (IP) address is a number code that uniquely identifies a computer connected to the Internet and indicates its location.

How personal information collected by the ITHQ is used

The personal information that the ITHQ collects about you (through the Website or by other means) enables it to process your orders, contact you for purposes relating to courses or contests, provide after-sales service, offer promotions, personalize its relations with you and, if you agree, send you information about the Website and its products and services.

The ITHQ may also use personal information to compile statistics and to the extent required by law, including by court order.

Unless you agree otherwise, the personal information collected by the ITHQ and the SAQ will only be used in accordance with the Terms.

Third parties that may access your personal information

Your personal information may be disclosed to service providers that assist or participate in aspects of our business activities or the management of our services. Our service providers are subject to confidentiality agreements and other legal limitations that prohibit the use of information for purposes other than those that facilitate their particular subcontracting mandates.

The ITHQ may also disclose your personal information to the extent required by law, including by court order.

The personal information about you that is collected on the Website will not be transmitted to third parties unless you provide your written consent. The ITHQ does not share your personal information with its advertisers. Furthermore, the ITHQ does not sell its user lists.

Unless you agree otherwise, the personal information that is collected is shared only between the ITHQ and the SAQ.

The ITHQ may also disclose your personal information to a third party in the event of a change in ownership or the grant of a security interest in all or part of the ITHQ through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, or as required by law.

Transmission of personal information

The personal information collected by the ITHQ is handled in accordance with the Act.

As required by the Act, out of the personal information transmitted to the ITHQ via electronic forms or email, only the information needed to reply to and follow up on your messages will be used.

Furthermore, no personal information transmitted to the ITHQ will be disclosed to any other government agency other than the SAQ, which is an ITHQ partner in this mandate, unless the request is directed at such an agency or the disclosure is required by law. In no case will such information be used to create a user profile or transmitted to any private agency.

Links to other sites

The ITHQ is not responsible for the content of sites to which the Website may refer users, nor is it responsible for the privacy policies of these sites. All personal information that you transmit by means of these sites will be subject to the policies governing the protection of personal information of these websites only.

The right to access, correct and delete personal information and questions about the use of this information

You are entitled to access and to modify, correct or delete personal information about you. To exercise this right, or if you have any questions about the collection, use or disclosure of your personal information, please contact us at 1-800-361-5111, ext. 4224, or write to us by email.

For more information:

Access to information and confidentiality of personal information on the Internet